Order cancellation policy

The customer has the right to cancel the order within 4 hours of completing the purchase. If the shipment has already been handed over to the shipping company within this period, the shipping fees will be deducted from the order amount.

If the customer fails to respond to the shipping company to receive the order, the company has the right to cancel the order once it is returned from the shipping company, with the amount refunded to the customer's account after deducting the shipping fees.

If the product is unavailable after the purchase, or in rare cases where there is a discrepancy between the order and actual stock, or a price difference due to technical issues on the website or app, the company has the right to cancel the order and refund the full amount to the customer’s account, with the customer being notified via phone call or message.